Customer Success Executive

Liverpool, Merseyside
Aspion

Customer Success Executive

Water Industry

Liverpool

Up to £26,000 (Flexible depending on experience)

Monday – Friday, (Flexible Working Hours)

I’m looking for an experienced Customer Success Executive to join a leading Health Technology Business.

This is a fantastic opportunity to work for a B2B health technology business that are true leaders in their field. You’ll be working remotely with access to the Liverpool office.

Key Benefits

• Up to £26,000, with generous package.
• Ability to work flexibly (remote) when required.
• Opportunity to join a business with their customers at their heart.
• Foster long-term relationships and see the tangible benefits of your work for years to come.
• Join a culture that thrives by embracing diversity and rewards imagination.
• Be at the centre of potential for innovation within our aging society.

The Candidate;

Required:

• Degree, equivalent or relevant industry experience.
• Passionate for being customer facing and embracing technology.
• Experience of delivering services such as configuration, training and health checks.
• A self-starter, highly organised and proactive individual.
• An ability to manage multiple priorities and perform effectively under pressure.
• Experience of escalation management.
• Executive presence and an ability to build and maintain senior client relationships.
• Ability to influence others.
• Strong written and verbal communication skills.
• Track record of delivering chargeable services.

Key Responsibilities;

• You will be dealing with Third parties and the NHS directly, and ensuring that information is processed by the sales team.
• Ensure customer retention.
• Onboard and train customers on the business’s technology.
• Establish yourself as a trusted advisor and the ‘go to’ person.
• Work with your customers to develop and maintain a success plan.
• Advise customers on best practices, proactively monitor and drive adoption of the Technologies’ features and functionality.
• Conduct periodic reviews, reporting on progress and demonstrating the value of the Technology and your engagement.
• Build a broad set of business and IT relationships with your customers.
• Raise, and report technical issues to the technical support manager and work with the core team to solve customers’ challenges.
• Ensure customer issues are resolved in a timely manner.