Customer Support & Administrative Representative

Andover, Hampshire
REDWOOD PUBLISHING RECRUITMENT

Our client, a highly successful educational publisher is looking for a Customer Service & Administrative Representative to join its supportive Customer Services Team. This is a hybrid role where you will work 2 days a week in their lovely offices in Andover and three days from home.

This role will assist the sales teams and customers by providing order processing and enquiry services for their printed and/or digital products. You will provide a prompt, efficient, reliable, and accurate service in a courteous manner via various channels, face to face, over the phone, or via emails and letters, using Microsoft Office and other internal systems, to perform tasks within agreed service levels whilst working alone or as part of a larger team.

Training will be provided to become familiar with the company products and the different formats and delivery of both printed and digital products, which will enable effective customer service and support and assistance in handling customer enquiries and processing orders and transactions.

The ideal candidate will have a strong customer service focus and at least 12 months experience working in a customer support role, engaging with customers, and updating systems and records. Strong written communication skills are essential, given the main method of communication between customers, suppliers and colleagues is via email.

If you enjoy working in customer services and would love to work in a friendly, supportive environment, this could be the next role for you.

For further details, please send your CV.