Title: Customer Support SpecialistLocation: SheffieldFull time, Permanent Salary: £23,000Tes is an international provider of digital solutions, which is passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions.Role overview: Provide specialist customer support for all products and services within the Tes brand; including managing and resolving complex customer impacting product/service issues.Key Responsibilities: The role will be varied and cover a range of tasks, including but not limited to:
What will you need to succeed? Have an engaging and articulate telephone manner to be able to clearly resolve customer escalations and issues. Ensuring customers are provided with clear SLA’s on issues being rectified where possible, whilst providing confidence in the Tes brand.Maintain a positive and customer centric attitude, driving for first contact resolution or building solution-based engagement with customers facing unresolved issues.