Customer Svc Scheduler

Coalville, Leicestershire
Pertemps Loughborough
Have experience in Scheduling ? My Client in Coalville is looking for a Customer Service Scheduler for this exciting office-based role.Reporting to the Maintenance Manager, this role plays a key part in booking and scheduling customer vehicle repairs and services.This is a permanent role paying £25,000 per annum, working Monday to Friday with no weekends.The main duties and responsibilities are:

• Answering calls and emails
• Handle inbound calls from customers and arrange internal or external technicians to attend and repair.
• Manage an email inbox scheduling repair and service.
• Dispatch technicians in a geographical order.
• Record all breakdowns and track progress to completion.
• Assist with parts ordering and warranty returns.
• Help with any ad hoc office administration.
• Manage the Workshop workflow, from booking request to completion of work.

Qualities :

• Previous Customer Service Experience.
• Excellent organisation skills, the ability to manage a large workload.
• Fantastic communication skills, both verbal and written.
• Professional telephone manner.
• Happy to work back in the office environment.

Call Pertemps on or Click Apply today !