Global L&D Learner Portfolio Director

Boston Consulting Group
WHAT YOU’LL DO

The onboarding and continuous development of our BST staff is one of the highest priorities at BCG. As the Global Learner Portfolio Director for the WW Information Technology function, you ll oversee the strategy, development, delivery and continuous improvement of the functional learning journey for Business Services staff.

In this role, you will be a critically important strategic partner. You ll work closely with functional leadership, human resources and L&D to ensure that learners have the skills needed today and for the future to drive BCG success as well as robust opportunities to develop and grow their careers. You will build relationships at all levels, including senior leadership, ensuring learning enables the function strategy. You will identify the learning and development needs, define their learning curriculum, select and design (internally, by purchasing from/partnering with external providers) and roll-out of learning modules, measure impact

YOU’RE GOOD AT

• Working through ambiguity; Translating business strategy to learning strategies demonstrating flexibility to shift from strategic to tactical work depending upon the situation and role required
• Acting as a learning business partner to key stakeholders in a technical function, ensuring that solutions are relevant, prioritized, aligned to talent needs, built quickly, and delivered to land impact
• You enjoy partnering with training teams, SMEs, and other internal stakeholders to assess training needs and select the most appropriate process, structure, technology, and delivery formats to suit your learning goals
• You have a passion for learning and development. To you, innovative learning and utilizing the L&D technologies and new L&D settings are especially important
• You enjoy working with people from different geographies with different backgrounds. You are good at influencing both internal and external stakeholders, including senior stakeholders, with your confident, competent, and convincing demeanor plus your above-average service orientation
• You enjoy performing in a fast-paced, intellectually intense, service-oriented environment and managing tight timelines and deliverables across multiple projects and teams while staying true to BCG s values and culture
• You impress with your strong communication skills, and you manage potential conflicts, easily deescalating them with your tact
• Your analytical expertise enables you to measure the impact of your projects and drive decisions based on data
• You are comfortable working with ambiguities, and are motivated to take the driver s seat even though sometimes roles & responsibilities are not clearly defined
• You enjoy working within a complex matrix structured organization; experience doing so virtually is strongly preferred
• You re dynamic, reliable, collaborative, and motivated, and keep a cool head even in difficult situations

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• You are a college graduate and have at least 8-10 years of relevant work experience, preferably in Technology and/or Professional Services. Advanced degree preferred
• You have strong managerial, interpersonal, critical-thinking, and decision-making skills; detail oriented and able to execute initiatives quickly and accurately.
• You have prior leadership experience with excellent leadership and influencing skills, and you are confident in managing Senior Stakeholders
• Proven knowledge in adult learning principles and expertise in curriculum design and development; and familiarity with learning management systems (LMS). You bring deep knowledge about current developments in the L&D space, methods, and tools. Professional experience in a technical training environment is preferred
• You have demonstrated experience of working in a global environment and managing a complex stakeholder network
• You are fluent in the English language – oral and written
• Professional knowledge of digital collaboration tools including SharePoint, Slack, Trello is a plus

YOU’LL WORK WITH
BCG s HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.