Infrastructure Engineer

Sheffield, Yorkshire
I.T. Alliance N.I. Ltd

L3 Infrastructure Engineer

Place of work: Sheffield – UK (on-site)/Duration: Permanent/Hours of work: Monday – Friday office hours

About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment.

The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure.

Our office is based in City Centre, Sheffield.

Role Responsibilities:

• Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
• Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
• Ensure user tickets and monitoring alerts are handled per pre-defined SLA’s for response time, updates and closure
• Respond to requests via monitoring tools, email requests etc
• Participates in availability, capacity and change management processes.
• You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates.

Technical Competencies:

• Prior experience in a Network Operations Center/Service Desk Environment
• Good problem-solving skills
• Excellent communication skills (Communication to customers verbal and written is mandatory)
• 2 or more years’ Experience with Windows Server

Essential Skills:

• Core Infrastructure – Active Directory, Exchange
• Virtualisation – VMWare, Hyper-V, Azure
• O365
• Server Architecture (Blades & Servers Monitoring: SCOM System Center Operations Manager, Kaseya

Desirable Skills

• Microsoft Teams, Skype and SQL
• PowerShell Scripting
• Presentation Virtualisation – CITRIX, RDS
• Management – System Centre Suite (SCCM, SCOM, SCVMM)
• Backup & Archiving – CommVault, Veeam
• Microsoft Office365 and Cloud offerings (Azure, AWS)

Business Competencies:

• Good communication and teamwork skills and interpersonal skills are key.
• Third level qualification would be desirable but not essential.
• Commitment to learning and development of creative support solutions

Experience Required:

• Experience of working in a server support environment.
• Service oriented behaviour and communication to internal and external customers.
• Ability to cope with pressures of peak workloads, short deadlines.
• Experience with face-to-face customer liaison.
• Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated.
• Good communication skills.
• Team player.
• Experienced with ITIL support services disciplines an advantage

Our Company Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.