Insurance vacancies – Customer Service, Renewals, Commercial & Sales

Tunbridge Wells, Kent
Recruit Select

We are recruiting in the Tunbridge Wells area for candidates who have insurance experience in Commercial Insurance, Customer Service, Renewals and Sales – Salaries are dependent on experience.

Customer Service

The purpose of your position The job of the Customer Service Advisor is about managing client communications to provide a high quality of customer service. Between handling enquires via incoming calls, general administrative tasks, updating customer accounts and dealing with correspondence, the Advisor is in the front line of client communication. The position requirements and responsibilities Position key attributes ? Team Worker ? Focused ? Organised ? Great interpersonal skills ? Strong attention to detail ? Motivated ? Demonstrated ability to process information quickly and correctly ? Effective IT/ PC skills ? A commitment to providing good customer service ? Excellent telephone manner Main responsibilities ? Providing a focused and friendly service to all customers and prospects providing quotations and assisting with queries, taking messages where appropriate ? Handling a range of enquiries from customers by telephone and email. Please Apply for more information

Renewals

The job of the Renewals Advisor is about managing client communications to provide a high quality of customer service, retain existing clients and increase the company’s reputation and boost sales. Preparation of renewal documentation, contacting clients to renew their policies and setting up of the new policies play a major part in the Renewal Clerk’s daily tasks. The position requirements and responsibilities Position key attributes ? Enthusiastic, highly motivated team player ? Energetic, outgoing & confident with strong communications skills ? A commitment to providing good customer service ? Effective IT/ PC skills ? Excellent telephone manner ? The ability to quickly and accurately enter information, produce documentation, and supply information – Please apply for more information

Sales Advisor

As the New Business (NB) Sales Advisor your role is primarily about managing client communications to provide a high quality of customer service, which increases the Company’s reputation and boosts sales. You will strive to maximise the sales revenue generated by providing good customer service through clear and accurate information and upselling where appropriate. The position requirements and responsibilities Sales Activities ? Achieving and exceeding monthly new business targets ? Ensuring you are passing your calls audits consistently ? Ensuring that scripts are always used ? Ensuring accuracy in everything you do to keep your setting up error rate consistently below 5% ? Efficiently responding to enquiries from prospects, clients, brokers and underwriters received in any format (phone, email etc) in a courteous and helpful manner ? Obtaining accurate quotations using the quotations system, rating guides or by referring to insurers ? Completing the key task of “fact finding” to identify clients requirements and to provide a quotation to fulfill their needs ? Following our internal procedure for verbally accepted quotations, confirming cover and providing written. Please apply for more information.