IT Coordinator

CROWD CREATIVE

The Role:

Our client, a prestigious and desirable international architecture practice, are seeking an IT Coordinator to join their collaborative team in London.

As the IT Coordinator, you will play a key role in delivering exceptional technical support to all employees, ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing the client’s IT goals. The ideal candidate will possess a strong knowledge of Azure hybrid environments and Office 365 to ensure that a range of technical and troubleshooting issues are resolved.

This is a perfect opportunity for an individual looking to utilise their expertise in providing outstanding technical support while also exploring new advanced technologies. The opportunity also allows contribution to your career growth by working within a top practice that will elevate your development. Our client offers a competitive benefits package, people-focused work culture and collective environment.

Key Responsibilities:

• Support the London studio with any IT-related tasks while also supporting other locations
• Diagnose and resolve service incidents and requests related to software, hardware, MS 365, printers, scanners, telephone systems, and network problems
• Help staff with arranging new desktops and laptops
• Troubleshoot and maintain network, server and video conference software/hardware
• Manage and maintain Azure hybrid environment and Office 365, including Exchange Online, SharePoint, and OneDrive and related products
• Coordinate the implementation of new IT systems and applications
• Monitor and maintain IT security
• Ensure that all IT documentation is updated
• Support new and existing employees with any IT training and onboarding that is required
• Record and manage service requests and incidents using the incident management system
• Work closely with the IT Manager to communicate updates and set clear service expectations

Key Skills:

• Previous experience working in IT support with strong familiarity with Azure hybrid environments and Office 365
• Proficient in Office 365, including Exchange Online, SharePoint, and OneDrive
• Sound knowledge of Microsoft Teams, Power BI and Power Apps
• Adaptable and confident when handling troubleshooting and problems that occur
• Excellent communication and interpersonal skills
• Ability to work both independently and collaboratively within a team environment
• Meticulous and structured approach
• Proactive approach time-efficiency in task completion
• Thrives working in a busy and creative environment
• Clear and concise English communication skills, both written and verbal

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