IT Service Desk Agent

Newcastle, Staffordshire
Acacium Group

IT Service Desk Agent

CHS Healthcare (Part of Acacium Group)

Newcastle under Lyme (hybrid remote, 2 days office based)

Permanent, Full Time

£22,000 per Annum

Unlock your potential

Are you professional, customer focused with a problem-solving attitude? Due to the continuing success within CHS Healthcare and in support of our ambitious growth strategy, we are seeking to appoint a IT Service Desk Agent to provide first line service desk support to our NHS software clients. CHS Healthcare is a trusted provider to the NHS since 1995, we are the UK’s largest independent provider in hospital discharge management and continuing healthcare services across all four NHS regions in England. We are a dynamic and expanding company, bringing together the NHS, social care, providers and families to provide a committed and patient focused service.

Every day you will

• Deliver a consistent professional support service to all internal and external software users
• Provide first line support in fixing software bugs or diagnosing errors
• Track, resolve and escalate software incidents as necessary
• Follow up with customers, walking them through solutions where necessary
• Provide excellent customer service skills & exceed customer expectations

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful
• Progression and development opportunities within a global business made up of over 20 different brands – there are no limits for you!
• Endless learning & development opportunities at your fingertips, including fully funded qualifications
• Opportunities to work from home
• Gym Flex- discounted gym memberships, UK-wide
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Free flu vaccinations
• Cycle to Work scheme
• Life Assurance, Critical Illness Cover and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you will have

• An excellent customer-service oriented attitude
• Experience of supporting a busy customer focused service
• Strong numeracy skills
• Able to interpret technical information and give instruction to a non-technical audience
• Excellent written and verbal communication skills

Our Inclusion Commitment

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.