Richmond, Surrey
Proactive Appointments
IT Services Technical Support Lead
The successful candidate will be working closely with the Service Delivery Manager to assist with the day to day running of the IT support teams and the administration and operation of key business services delivered by the Application and support teams.
HYBRID WORKING
This role includes a wide range of responsibilities, requiring a high level of organisational skills and ability to prioritise work.
Supervisor Primary Responsibilities:
Work closely with the Service Delivery Manager with managing and supporting the Application and IT Support teams.
Act as deputy for the Service Delivery Manager
Support with the completion of compliance tasks (PS Controls, Audit actions, supplier reviews, etc.)
Monitoring interactions with team members and our customers by running reports from the Service Management Tool
Gather management information via the support ticketing system to help with the management and SLAs for the support teams
Act as the initial point of escalation and follow up accordingly for both Support teams
Assist the Service Delivery Manager in the developments and improvements for the support teams
Proactively look for areas of improvement
Assist with personal development of team members (121’s, training, mentoring, etc.)
Assist with the setting of annual Appraisal and Objective setting
Encourage team members to be focused and motivated
Skills, Competencies & Personal Qualities:
– At least 3 years of experience in IT services or technical support, with at least 1-2 years in a leadership/management role
– Minimum of 3 days in the office
– Inquisitive mindset towards technology
– Ability to supervise team
– A team strong team player
– Strong verbal and written communication skills
– Good understanding of Microsoft packages, Office, Visio and Project.
– Initiative to take on issues and liaise with members of other teams to resolve problems.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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