Patchway, Gloucestershire
Professional Apprenticeships
This is a fantastic opportunity to work as part of an ambitious team that is eager to become the very best that IT has to offer. Absolutely PC are a driven and ambitious IT support business who have a fantastic track record of training and developing apprentices. You will learn to work directly with their business clients to resolve their problems. The role will involve aspects of cloud technologies as well as traditional onsite hardware. As a junior member of the team you will be expected to learn quickly and have a “Can Do” attitude towards your learning.
Responsibilities
Working as part of a growing, ambitious team of experts that is eager to become the best that IT has to offer, you will be learning a variety of skills including:
Being the first point of contact for clients via phone or email
Work on and resolve Helpdesk Tickets and escalate when necessary.
Delight clients with a friendly, quick and helpful experience
Provide Clients with remote and occasional onsite troubleshooting.
Use the ticketing system to work on and resolve helpdesk tickets & service requests
Managing and recording all work though the ticketing system
Make sure that client documentation is well maintained
Occasional out of hours project work
Follow all our Security Procedures and assist in identifying security issues
Building PCs
Deploying laptops
Setting up new users
Basic computer networking
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Progression
Absolutely PC are a growing and ambitious business with a diverse range of roles that need to be filled over the next 5 years. Internal promotion will be actively encouraged with a focus on helping people to create a role in which they love and excel. They have a robust apprentice scheme and former apprentices have progressed into exciting roles beyond their training and stayed with the business for many years after their apprenticeship.
Culture & Benefits
Absolutely PC believe that work should be more than just work! It should be a place where you are inspired to become the best version of you, to help others achieve their goals and dreams and have an impact on the World as a whole. They have 3 simple but equally testing goals:
1. To be the best IT support company.
2. To help their people be the best version of themselves.
3. To support and help 1000 young people into IT apprenticeships . This is a massive goal for a small business but they believe it is possible. Unlike most other businesses, they are building a legacy business – something that will have an impact for generations to come.
With this wonderfully supportive employer, you can look forward to a wealth of benefits including:
On-Site Parking
Sick Pay
Company Pension
31 days holiday per year increasing by 1 day per year
Health / Dental and Vision covered with medical insurance
Flexible shifts to fit with your lifestyle and the business
An easy-going environment and culture (they all enjoy what we do) A Proactive Approach to Ongoing Training to help you develop life-long skills
Job Types: Full-time, Apprenticeship
Salary: From £12,000.00 per year
Benefits:
Additional leave
Company events
Company pension
On-site parking
Private dental insurance
Private medical insurance
Schedule:
Monday to Friday
Ability to commute/relocate:
Patchway: reliably commute or plan to relocate before starting work (required)
Education:
GCSE or equivalent (preferred)
Work Location: In person