IT Support Engineer

Northampton, Northamptonshire
IO Associates

IT Support Engineer

Do you want to work within the Top 100 Best Companies employer and be ranked 5th in the Top 20 Best Law Firms to work for in 2021?

Seeking an IT Support Assistant, to join our close-knit, friendly IT team in Northampton. This role is a Full time office-based role but we do understand that flexibility is essential for a good work-life balance.

Some of these duties will include:

Log and maintain calls with both software and hardware maintenance providers ensuring that the calls are responded to within SLAs.

To be involved in the firm’s new starters and leavers processes ensuring that the procedures for managing these is comprehensive and carried out to the full.

To resolve day-to-day IT problems, ensuring that all queries are recorded and followed up as necessary.

Produce good quality documentation and written reports, eg how-to guides

To assist in the implementation of new software packages.

PC and laptop builds.

Essential:

• Helpdesk (ticking support) experience.
• Good working knowledge of Windows desktops
• Laptop builds/iOS Mobile Devices.
• Driving Licence

Desirable:

• Experience within Law/Legal Sector
• Microsoft Exchange 2016+
• Active Directory, Group Policy
• Experience with automation systems for deploying PC/Laptops
• Backup Software

If you feel this role is for you, then you can connect me by emailing. Interviews will be taking place soon so don’t hesitate to get in touch if you meet the requirements.