Loyalty Operations Manager

Luton, Bedfordshire
TUI

It’s an exciting time at TUI. This role (and the rest of the team) is brand new and reports directly to the Loyalty Programme Director. Together we will be developing a new loyalty proposition that commercially leverages our 30m customer base and drives value and recognition for our customers. We need to ensure our loyalty scheme is backed by technology that has all the right features to ensure our customers feel valued and recognised. In a nutshell this is the ownership of the delivery and ongoing management of leading technology that supports the loyalty vision including designing requirements, the RFP and vendor selection

At TUI we believe that work is something you do not somewhere you go, therefore we are pleased to advise we can consider a hybrid working model for this role. This role can be based from either our Luton or London office and the closing date for applications will be Friday 23rd June.

ABOUT THE JOB

• Running a loyalty technology RFP, defining key use cases and criteria for the winning solution, scoring each solution against the criteria, aligning key stakeholders to the right solution and awarding the contract
• Working closely with the Proposition Managers to ensure the technology can provide all aspects of the customer loyalty proposition
• Working closely with the Technology team (Solution Architect and Technical PM) to define the right technology required to support the customer proposition
• Working closely with the Commercial Performance Manager to understand costs and define ongoing budget required to run the technology solution
• Once the technology is in place, ensuring the ongoing smooth operation of the technology including managing any issues with business stakeholders

ABOUT YOU

• Experienced in selecting and operationalising a new technology system (preferably but not necessarily a CRM system)
• Experienced in running an RFP process
• Confident in raising issues and being proactive to fix them
• Confident and experienced in stakeholder management at both junior and senior levels
• This is a brand new role to mould it into what you make of it. Keen to get stuck in, go outside of your comfort zone, and make this job your own

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Private Medical Insurance, single cover with option to add dependants
• Permanent Health Insurance
• Pension scheme and life assurance

At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel.?If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here ,