Network & Security Engineer (24/7)

Arrow Electronics, Inc.
Position:
Network & Security Engineer (24/7)

Job Description:

At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise from our 24×7 Global Support Centre. In short, we are a support help desk, working (24×7) with many of the largest security products on the market. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure and most importantly working well for their needs. Currently, we are looking for:

Network & Security Engineer (24/7)

You will be providing technical support via email/telephone to our global customers, using initiative to help customers solve their issues.

Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors. This can be very interesting as you will learn how different business’ deploy equipment and grow your understanding of the wider IT industry.

A large part of our department is working with our own field service hardware team who visit customer datacenters to fix and replace defective computer equipment. You will be required to work with this team to ensure the logistics of a job is completed on time.

What will we do for you?

For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations.

We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications and with a team of experienced engineers on hand to help; so, you’ll never be without guidance, and you won’t be thrown in the deep end, as we will support you from day 1.

We will tailor your development to your particular skill set, and we will ensure that we hone your technical, customer service and professional skills.

Who are we looking for?

It would be common for a suitable candidate to have a degree, this is likely to be in a Computer Science, Network Engineering or Security, however other industry certifications such as Cisco/Juniper are also acceptable. The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical. We are also looking for people who are naturally empathetic, quick to read a situation and determined to solve problems, so analytical skills and a methodical attention to detail are also desired.

Skills/Experience Required:

• Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
• Display a thorough understanding of basic networking protocols.
• Previous experience with one of following technologies will be an asset: Check Point, Symantec, Palo Alto, F5, NetApp.
• Ability to acquire skills and develop quickly is essential.
• Ability to cope under pressure and prioritize work accordingly is essential.
• A positive cheerful disposition.
• Be articulate, clearly spoken and able to deliver telephone support in a friendly & professional manner.
• Be a team player, ability to work both within a team and individually.
• Ability to solve problems.

What’s In It for You:

• Growth Opportunities
• Challenging & diverse environment
• Opportunity to work with the biggest players in the IT sector.
• Open Corporate Culture with a modern and dynamic work environment

Hours of Work:

You must be willing and able to partake in a continental shift pattern covering days and nights (four on, four off) including weekends and public holidays.

12hr shifts, organized in four-day blocks (2 days, 2 nights) each block separated by a four-day rest period.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes – send us your application.

Location:
UK-United Kingdom – Remote 42 Hrs

Time Type:
Full time

Job Category:
Engineering and Technology