NHS 999 Call Handler

Shawford, Hampshire
South Central Ambulance NHS Foundation Trust
999 Call Handler South Central Ambulance Service Imagine a large tree has fallen on your child and they re trapped, screaming and helpless unable to move, or your friend collapses in front of you and they re no longer breathing, a train crash with multiple casualties or someone on the edge of a bridge threatening to take their own life. What do you do? What s your instinct? Most of us will pick up the phone and dial 999 straight away. Do you have the ability to be logical when those around you are lost in the middle of a crisis? Can you be the calm, soothing, and level-headed influence when we help new parents welcome their children to the world? As an ambulance Emergency Call Taker here at SCAS, you could be the last voice that someone hears, as well as the first. We focus on caring for others during the best and worst moments of their life. In 2022, Emergency Call Takers at SCAS helped deliver 48 babies and successfully resuscitated 161 patients at the scene of an emergency. To be a part of our team and work in a privileged and trusted role with members of the public, you ll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You ll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you! We offer a full 8-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care. To be successful in this role we require candidates to meet the following criteria: Competent in the use of IT systems GCSE grades 4-9 or equivalent in Maths and English Customer service experience from a telephone or face to face role Good written and verbal communication skills Ability to listen and record information accurately Ability to remain calm whilst working in a pressurised environment Attention to detail and accurate data entry skills Benefits Include Starting salary £22,816 + Unsocial hours payments (annual salary circa £26,000pa) (pro-rata for part time) A nationally recognized qualification in NHS Pathways. 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time) Enrolment into the NHS pension scheme Occupational Health support along with an Employee Assistance Programme. NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing. Free onsite car parking Expert training and support from our dedicated in-house education team Full time Rota 37.5 hours Part time Rota 22.5 hours Rota basis If you are interested in a rewarding, yet demanding role where each day you make an impact to our patients care, then submit your application now