Operational Development Consultant

Exeter, Devon
Lloyd & Whyte Group Limited
_ The successful person MUST be willing to travel regularly to our Taunton office, as well as some of our other UK office locations (e.g. Exeter, Swansea, Stevenage, Billericay, Eastleigh & Bromsgrove) as required. _

Salary:

£30,000.00 – £35,000.00 per annum, plus benefits (_Depending on Experience)_

BENEFITS

28 Days holiday + UK Bank Holidays
Paid day off on your birthday
Enhanced Parental Leave – _Maternity pay (after 2 years’ service) = 13 weeks full pay and 13 weeks pay with / Paternity (after 2 years’ service) = 4 weeks full pay_
Company Pension Plan
Income Protection Insurance Scheme
Death in Service Benefit (x2 times your annual salary)
Cash plan benefit to assist with medical and wellbeing costs
Annual charitable donation to chosen charity
Support & funding for study towards your professional qualification
Free on site parking
Work from home (Once competent and agreed with line manager)
Employee wellness programmes
Cycle to Work Scheme
Company Events
Casual Dress
Refer a friend scheme
Paid time off for volunteering

Qualifications/Experience:

– GCSE Maths & English at Grade C/Level 4

– Cert CII / Level 3 qualification in relevant field

– Knowledge of broker software platforms

– Highly Proficient in Excel

About the Role:

Lloyd & Whyte are pleased to be recruiting for an Operational Development Consultant to join our growing team. The successful person will be integral in assisting with the successful delivery of the Operational Development plan, ensuring project integrity and delivering efficiencies, all in support of the wider business strategy. The ideal candidate will have a solid background and knowledge the insurance industry, be familiar with various broker software platforms and highly competent in Microsoft Excel.

About Us

Lloyd & Whyte is a group of businesses which provides insurance and financial services to specialist markets. We offer a variety of roles for talented people who want to join us.

We live by our company values: having fun, being supportive, acting professionally, growing partnerships and curating ambitious thought.

Key Responsibilities:

Achieve individual objectives and key performance indicators as set and agreed
Identify & coordinate the implementation of all product, process, training, efficiency and system changes to the Group liaising with key stakeholders as required
Report and record all post roll-out efficiency gains and learnings
Compile accurate and timely communication to all project stakeholders and colleagues
Understand the overall business strategy and assist in the delivery of its goals
Conduct documentation changes and improvements across the business and proactively make recommendations to improve the overall quality of our client contact strategy
Review and action the learnings from all quarterly underwriting product audits highlighting improvement to the management teams
Contribute to and project manage a variety of departmental and strategic projects
Adhere to all Company, regulatory and compliance guideline requirements
Provide a professional service ensuring an operational efficiency culture exists
Obtain and maintain the core day to day processing procedures for all areas of the Group
Maintain own technical competence with an in depth knowledge of all relevant products, market trends and insurer guidelines to effectively assist with referrals and handle a variety of complex work for all Group business
Develop knowledge of all operating systems and processes to support all areas of the Group

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:
Additional leave
Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Paid volunteer time
Referral programme
Sick pay
Schedule:
Monday to Friday
Supplemental pay types:
Bonus scheme

Application question(s):
Which broker software platforms are you familiar with?
Are you able to commit to travelling to our Taunton office, as well as alternate UK Offices as required?

Experience:
Insurance industry: 5 years (required)

Licence/Certification:
GCSE Maths & English at Grade C/Level 4 (required)
Cert CII /equivalent Level 3 qualification (required)

Work authorisation:
United Kingdom (required)

Work Location: Hybrid remote in Exeter EX27LL