Operations Manager

Salford, Manchester
Taylorshaw
Are you a great leader of catering teams with a genuine passion for exemplary service? We have a new opportunity for an experienced and enthusiastic Operations Manager to manage approximately 20 contracts within our education business across Manchester to Leeds. The successful candidate will have exceptional proven leadership qualities and an ability to achieve results through others. We require a committed empathetic and passionate individual to deliver and exceed client and customer expectations Your key responsibilities as the Operations Manager will consist of: Accountable for ensuring that all aspects of the Elior experience are communicated and embedded within the sites, supporting the site managers and Service Champions as appropriate Accountable for creating a platform for financial growth through cost control, culinary excellence, improving merchandising, implementing, monitoring and evaluating results within the site teams to ensure area financial results are exceeded Oversee Site Management within the area of responsibility to ensure proactive management of teams on site. Responsible for recruiting high calibre site managers, developing them and driving them to ensure the following activities are performed with excellence: site succession planning, recruitment, training and people development to deliver an efficient, high quality service Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison Responsible for proactively maintaining external relationships with clients to exceed expectations and retain business Accountable for innovative menu planning and design of food service within specified budgets ensuring a high standard of food presentation and portion/quality control throughout the area Plan, lead and deliver effective mobilisation/demobilisation of contracts, co-ordinating with relevant support functions Working Pattern: Monday to Friday Skills and Experience The experience and knowledge we are looking for from the future Operations Manager include: Extensive Experience in contract catering, within a multi-site, management role Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team Proven experience of working closely and successfully with clients Confidence in numbers and P&L management Have a good eye for detail and strong commercial awareness would be an advantage Benefits We thank our colleagues for a job well done, that’s why we offer a wide range of benefits, including; A salary of £42,000 per annum plus a 15% KPI performance-related bonus Life assurance, a workplace pension & free lunches on site 31 days holiday increasing to 33 after 2 years, Enhanced family leave The option to buy additional holidays – supporting your way of life Free access to mental health first aiders & counselling sessions – supporting you through life’s ups and downs Free access to the 24/7 GP service, nutritional & health experts, financial & legal support – the wellbeing of our teams is key A vast amount of discounts & cashback for supermarkets & retail – reducing your shopping bills A cycle-to-work scheme – keeping your wellbeing and our carbon footprint in mind Discounts for cinemas, restaurants, hotels, holidays and family days out – we want our teams to enjoy life A great variety of opportunities & award-winning development programmes to support your career ambitions – big enough for growth, small enough to feel connected 2 days paid leave for charity work – the community is at the heart of everything we do Pro rata, incl. bank holidays Why it’s Great to Work for Us Welcoming you into our warm, friendly, and genuine team from your first day, we’ll make you feel part of the family. With an inclusive, collaborative, and caring culture, you will share our shared purpose of delivering outstanding customer service. At Elior, we’re innovators and extremely proud of our work around diversity, sustainability, and social value. That’s why with a firm belief in a diverse workplace, 95% of our colleagues feel we cultivate a culture where people of all backgrounds are welcome and valued. If you want to give back to the community, this may be your role. Apply today. Our People Promise We promise to value you like we value our customers. We want you to feel appreciated, supported and fulfilled. We aspire to do this by: Offering roles to support your way of life Employing people who care Trusting you to deliver Thanking you for a job well done Letting you know what you need to know Listening to you Providing opportunities for growth and progression Supporting you through life’s up and downs Any internal colleagues applying for this role, please be advised that new terms and conditions will apply. At Elior we’re enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace. We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations. Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced. And we’re committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We’ve lots to shout about with our strong and united approach in tackling many important global sustainability issues. This role sits within our education division – catering for students. Dedicated to providing high-quality, nutritious food for our younger generation, we’re 100% committed to supporting a healthy diet. At Taylor Shaw, we’re driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference