Outsourcing Manager

Milton Keynes, Buckinghamshire
RSM
As one of the world’s largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions – we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Overall Purpose

The Outsourcing department is responsible for our client’s back-office finance function. We will typically maintain sales and purchase ledgers, prepare monthly management accounts and VAT returns, manage bank accounts, and, in some cases, raise payments on behalf of clients. We consider ourselves to be an extension of our client’s in-house teams, and every staff member is expected to manage client relationships.

Working as a member of the Outsourcing team, the role will be a varied mixture of duties for various clients. Responsible for providing a high-quality outsourced service to our clients on a full-time basis, it is imperative that you are flexible over month end as there are several tight deadlines during the first week of the month.

Responsibilities

• Oversee & review the production of monthly management information as required by each client to agreed deadlines.
• Manage account seniors and assistant managers of the client team, advising on the planning of workloads for their team members, ensuring all holidays and study leave are covered by other team members (particularly during critical client reporting) and acting as a point of escalation for people and client issues.
• Coaching of seniors and assistant managers to promote our “grow your own culture”.
• Managing team to respond to daily queries and client information requests by email and telephone, delegating tasks as required and aiding assistant managers to prioritise work by deadlines.
• Daily detailed checking of payments made on behalf of clients for invoice batches, expenses and ad hoc payment requests and releasing where applicable from the client’s bank account.
• Reviewing complex journals, month-end reconciliations, managing information packs, and signing off internal review platforms to complete work.
• Review of VAT returns and tax computations.
• Management of year-end audit and tax packs, lead on audit liaison, delegating tasks to the team where appropriate.
• Assist as needed with the production/review of Annual Statutory Accounts by our financial statement teams.
• Assist and advise clients to ensure compliance with professional accounting standards and communicate any changes that may affect them.
• Continuously review current practices and procedures for efficiency and effectiveness and recommend and implement improvements where necessary.
• Ensure that the team always complies with RSM’s policies and procedures.
• Liaise with senior team members to keep them apprised of client and team issues.
• Work on ad hoc projects referred from the business.

Personal and professional qualities

Once you start your RSM career, you’ll be welcomed into a community of professionals who’ll help you spark ideas, find new solutions and make you feel like you belong.

To be considered for this opportunity, your qualifications, skills & experience must include:

• Fully Qualified Chartered Accountant (CIMA/ACA/ACCA).
• Familiarity with accounting/ERP systems, e.g., NetSuite, Workday, SAP etc.
• Ability to organise and manage time efficiently and effectively.
• Effective delegating, coaching and mentoring of teams.
• Effective review and coaching skills to ensure junior team members are producing high-quality working papers and schedules.
• Good written, telephonic, and verbal communication skills.
• Effective use of IT, including Microsoft Office packages, particularly Excel.
• Experience in preparing monthly financial reports.
• Strong attention to detail and ability to identify anomalies.
• Ability to think “outside the box”, particularly during the investigation of anomalies.
• Proactive with good analytical skills – ability to find solutions and explain them clearly.
• Focused on providing excellent customer service.

Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client’s needs. Diverse teams bring a broader range of ideas and insights to work. That’s why we’re working together to ensure our firm’s principles and processes support a firm culture that embraces difference and strengthens inclusion.
At RSM we work hard to create an environment where our people can make a difference – to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.