Product Manager (Salesforce)

Cancer Research UK

4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer.

Product Manager (Salesforce)

£37,000 – £47,000

Reports to: Lead Product Manager

Department: Chief Operating Office

Contract: 18 month fixed-term contract

Hours: Full time 35 hours per week

We’re open to a variety of ways of working, including full time, part time, job share and compressed hours.

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 26 June 2023, 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found

Recruitment process: Two competency-based Interviews

Interview date: We will be shortlisting upon application so please do not delay in applying

Application method: We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; we won’t be able to view them until the interview stage so they will not be reviewed in the shortlisting process. To be considered fairly for this role, you must fill out the employment history application questions.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

It’s an exciting time to join the Technology team at Cancer Research UK. Our teams are now aligned to product portfolios ensuring we can deliver the best digital products and solutions to enable our lifesaving work.

As a Product Manager, you will take our Salesforce products to the next level by overlapping business objectives, customer needs, and technology development. You will also deliver road mapping and product transformation to meet Cancer Research UK’s strategic objectives.

In this role, you will play an invaluable role in the transfer of the charity’s relatioship management (including customer servcie) capability and Income Processing, Gift Aid, & Direct Debits (IPGADD) data from Siebel to Salesforce. The role will play an invaluable role in our Engage Strategy.

This is an opportunity to own the product throughout its lifecycle whilst continuously striving to improve customer experience, increase efficiency, and reduce costs. You will partner with strategists, researchers, designers, technologists, and business teams to develop new innovative product ideas with the aim of bringing them to market.

What will I be doing?

• Managing our CRM Salesforce product end-to-end throughout its life cycle, from inception through to growth, maturity, and decline
• Defining and owning the vision for the product.
• Tracking and managing product performance, costs, supplier contracts, and suppliers.
• Prioritising and owning the roadmap for your product.
• Ensuring product meets agreed performance and quality targets.
• Partnering with stakeholder teams to understand strategic objectives and requirements for the product.
• Defining and agreeing on OKRs for the product based on user and business needs.
• Leading the product team, ensuring they understand and are bought into the product vision and strategy.
• Ensure equality and diversity is celebrated and considered as part of all decisions taken
• Supporting definition and delivery of Cancer Research UK’s product vision.

What skills are you looking for?

• Experience in leading data or technical products with knowledge of API and data structures. This includes:
  • Understanding the importance of performance and quality
  • Building platform products that can be leveraged by other products to deliver value
  • Managing the trade-offs between short-term requirements and longer-term vision
  • Product modelling and Minimum Viable Product definition
  • Product analytics and KPI definition
  • Quality assurance
• Working knowledge of Agile and Lean ways of working.
• Ideally worked with Salesforce and the Findock app
• History of building strong stakeholder relationships with ability to communicate to non-technical stakeholders (prior experience partnering with Finance stakeholders would be advantageous)

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

For the full job description and more information about working with us please contact Jamie.Byford

Additional Information

Cancer Research UK’s Technology team is proud to be part of the Tech Talent Charter (TTC) for our efforts in driving equality, diversity, and inclusion in the workplace. Our vision is a digital world accessible to all, and we have always sought to draw from a diverse pool of talent and maintain an inclusive working environment.

For more information on this career opportunity please visit our website or contact us.

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