Programme Manager

NFP People on behalf of Fair4All Finance

Programme Manager

We are recruiting for 2 people to join the team. Both will have a specialism in propositions, but one will also have a focus on consumer insights.

The organisation’s mission is to increase the financial resilience and wellbeing of people in vulnerable circumstances. They strive to transform the financial services system to ensure it serves all people, whatever their situation.

Position: Programme Manager Propositions

Location: The role-holder will be expected to join at least monthly sessions at our London office, and client meetings nation-wide; with flexibility on working from home at other times

Salary: £45,000 – £52,500

Hours: Permanent, full-time role, open to job shares and flexible working

Closing Date: Tuesday 6 June, 10am

About the Role

As we continue our exciting growth plans in 2023 to deliver on our ambitious goals and refreshed strategy, we’re looking for an additional programme manager to join our team with expertise in Propositions.

As the programme manager you will be responsible for ensuring that we design propositions that meet customer needs, and that these are delivered through partners where we can improve resilience and drive social impact. This role is integral to create a market in which effective proposition design and delivery is the norm and is as effective for customers in vulnerable circumstances as mainstream financial customers.

Some key responsibilities

• Development of new propositions for products/services not currently available for our customer segments, encompassing the end to end considerations for these products or services including marketing, pricing, go to market, regulatory considerations and post-launch review; and setting up these propositions to be adopted by multiple providers
• Overseeing the development and implementation of specific propositions working with specialist partners to template the offering; refine its design; prepare it for implementation by our outsourced partners with the associated programme governance oversight and reporting requirements including aspects of contract management
• Close stakeholder management with delivery partners, and other third parties involved in pilot design and delivery (for example evaluation partners, fraud and compliance specialists, technology providers) to better offer complementary products, where appropriate on a collaborative basis.
• Embedding the insights from our segmentation model with key audiences (including mainstream banks, community finance providers, regulators and other stakeholders working in financial inclusion) to increase the understanding of people in financially vulnerable circumstances. To date over 140 organisations have accessed these insights, and in 2023 we will continue to deliver our insights through workshops, communications, conferences and press activity.

What we are looking for

We’re looking for organised, flexible, creative and resourceful programme managers, keen to contribute to the evolution of our structures and processes. You will collaborate purposefully with others on shared goals, be able to be self-directed and anticipate future needs or activities, sometimes acting ahead or reacting to circumstances without waiting for direction.

You will also share our passion for our mission to increase the financial resilience of people in vulnerable circumstances.

To be successful, your experience and capability will Include:

Programme management capability

• Experienced in programme management techniques including setting and monitoring milestones, updating project plans, working with tools such as Wrike, Asana or MS Projects
• Experience in tracking budgets against plans, accruals, and negotiating with suppliers
• Experience in managing multiple stakeholders, internal and external, to meet deadlines and ensure programmes are delivered effectively
• Experience in risk management of programme delivery
• Proposition design and development
• Experience in financial services or another regulated industry
• Experience in designing propositions, products or services based on the needs of customers
• Commercial acumen including focus on value for money, budgeting, contracting and monitoring of financials – working closely with commercial lead on largest projects

Delivering product pilots

• Working closely with delivery providers on all aspects of pilot design and delivery, sharing learnings and identifying and overcoming any blockers
• Identifying metrics to be measured, monitoring these over time (working with others) and making iterative changes based on insights

Desirable experience and capabilities include

• Experience in the lending or credit market specifically
• Experience of monitoring and evaluating products and services
• Experience of leading proposition or service delivery from initial concept through to scaled delivery
• Experience within the public sector and compliance with public sector procurement and contract management procedures

About Fair4All Finance

Fair4All Finance is a not for profit organisation founded in 2019 to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

There are at least 17.5m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services. That’s nearly a third of all adults in the UK.

We are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long term financial wellbeing of all people is supported by a fair and accessible financial sector.

Fair4All Finance is committed to being a diverse organisation that is truly representative of the people and communities we serve. We are an equal opportunities employer with an inclusive environment where different experiences, expertise and perspectives are valued, where everyone is encouraged to grow and develop and all team members can contribute to their fullest potential.

Applications are welcome from people of any age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. We are determined to ensure that all team members and applicants receive fair and equitable treatment or are not disadvantaged by any inappropriate conditions or requirements being placed on them.

When we are recruiting, we actively seek to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential team member may need to be successful. We recognise the importance of a good balance between work and home life, so we do everything we reasonably can to accommodate flexible working.

Right to work – You will already have the right to work in the UK with no restrictions as Fair4All Finance is not a licensed sponsorship organisation.

After the job advert closes, your answers will go through a sift process, randomising and anonymising answers to take out individual information that could add biases into hiring decisions. This enables application reviewers to review each answer objectively. People scoring the applications will not have seen your CV at this stage of the process so please try your best to answer questions with specific examples and without simply rephrasing your CV