PSOC Operator

LLoyds Banking Group
End Date
Thursday 29 June 2023

Salary Range
£23,418 – £26,020

We support agile working – click here for more information on agile working options.

Agile Working Options
Unable to Offer Agile Options

Job Description Summary
Deliver a range of high level clerical/technical support tasks to provide high quality outputs which satisfy stakeholder needs. Act as a point of reference for information & procedural advice & queries from other business areas. May supervise a small team

Job Description

Role

• In accordance with National Access Control Centre (NACC) requirements, produce and accurately program access control cards for colleagues and contractors who are based on Lloyds Banking Group (LBG) sites.
• Receive, interpret and correctly action electronic security alarms and network incidents within agreed timescales.
• Produce and release CCTV footage in line with LBG Policy and Procedures.
• Ensure that all policies, procedures, standards and play books are complied with in order to minimise risks associated with the safety and security of people located at LBG sites.
• Deal with telephone calls relating to site security and respond in accordance within agreed service level agreements.
• Ensure that e-mail correspondence is actioned promptly in accordance with agreed standards.
• Support the Physical Security Operations Centre manager in the compilation of statistics / data relating to access control and alarm acceptance service performance.
• Continually look to identify and implement improvements to the service provided.
• Perform standard administrative data processing tasks as instructed by the operational management team.
• Perform standard data management tasks to support others by using established procedures.

Skills

• Excellent customer service
• A good understanding of data privacy requirements
• Ability to follow and correctly interpret detailed operational instructions
• Clarity of thought and a proven ability to make informed decisions and appreciation of the consequences of actions
• Proven ability to work under pressure
• Strong oral communication and confidence with dealing with individuals at all levels
• Team working
• Ability to drive own development and proactively seek out opportunities for self improvement.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.