Reporting and Insights Analyst

NFP People on behalf of Fair4All Finance

Reporting and Insights Analyst

This is a brilliant opportunity for a Reporting and Insights Analyst to join a growing and dynamic team working to make the financial services sector fairer for everyone.

The organisation’s mission is to increase the financial resilience and wellbeing of people in vulnerable circumstances. They strive to transform the financial services system to ensure it serves all people, whatever their situation.

Position: Reporting and Insights Analyst

Location: Hybrid, London. The role-holder will be expected to join regular sessions in our London office, with flexibility on working from home at other times

Salary: £30,000 – £33,000

Hours: Permanent, full-time role, open to job shares and flexible working

Closing Date: Tuesday 6 June at 12 noon. Interviews will be held mid-June.

About the Role

As we continue our exciting growth plans in 2023 to deliver on our ambitious goals and refreshed strategy, we’re looking for a curious, dynamic, self-motivated Reporting and Insights Analyst to join our team.

A key focus of this role will be to coordinate the reporting and analysis of pilot programmes which test solutions that could be a vital stepping stone to customers’ financial resilience, including our multi million pound No Interest Loan Scheme (NILS) funded by HM Treasury, JP Morgan and Fair4All Finance.

You will be passionate about using data to gain insights to improve products and services for the underserved, and you’ll have experience of compiling and interpreting large data sets to generate learnings to support the design of propositions.

Some key responsibilities

• Coordinating the monthly reporting process
• Liaising with partners to ensure quality and timely returns
• Implementing strategies to ensure data accuracy and completeness
• Interpreting and consolidating data into aggregated monitoring and insights overviews, identifying issues and/or opportunities for improvement or further investigation
• Extracting and evaluating segmentation data to draw customer insights for internal and external use.

What we are looking for

We’re looking for an organised, flexible, creative and resourceful individual who has outstanding attention to detail. You’ll collaborate purposefully with others on shared goals, able to be self-directed and anticipate future needs or activities, sometimes acting ahead or reacting to circumstances without waiting for direction.

You’ll also share our passion for our mission to increase the financial resilience of people in vulnerable circumstances.

To be successful you will need:

• The ability to analyse large sets of quantitative and qualitative data from multiple sources, including validation of accuracy and identifying and closing gaps in data
• To have managed consulting or research projects in a professional setting
• To be able to present complex information to team members in a clear, concise and helpful way including data visualisation
• Strong problem-solving skills, including the ability to adopt innovative and creative approaches and solutions
• High proficiency in Excel
• Experience of improving data collection and analytics processes in previous roles

Desirable experience and capabilities

• Good understanding of statistical tools such as SPSS, Stata, and/or R
• An understanding of customer needs in the financial wellbeing and financial inclusion spaces
• Experience of using data analysis to design solutions which improve customer outcomes
• Experience in the social sector, either designing or delivering solutions for customers in vulnerable circumstances
• Knowledge of and experience working with data sources like the ONS

About Fair4All Finance

Fair4All Finance is a not for profit organisation founded in 2019 to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

There are at least 17.5m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services. That’s nearly a third of all adults in the UK.

We are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long term financial wellbeing of all people is supported by a fair and accessible financial sector.

You can find more information on us and our work at .

Fair4All Finance is committed to being a diverse organisation that is truly representative of the people and communities we serve. We are an equal opportunities employer with an inclusive environment where different experiences, expertise and perspectives are valued, where everyone is encouraged to grow and develop, and all team members can contribute to their fullest potential.

Applications are welcome from people of any age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. We are determined to ensure that all team members and applicants receive fair and equitable treatment or are not disadvantaged by any inappropriate conditions or requirements being placed on them.

When we are recruiting, we actively seek to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential team member may need to be successful. We recognise the importance of a good balance between work and home life, so we do everything we reasonably can to accommodate flexible working.

Right to work – You will already have the right to work in the UK with no restrictions as Fair4All Finance is not a licensed sponsorship organisation.

After the job advert closes, your answers will go through a sift process, randomising and anonymising answers to take out individual information that could add biases into hiring decisions. This enables application reviewers to review each answer objectively. People scoring the applications will not have seen your CV at this stage of the process so please try your best to answer questions with specific examples and without simply rephrasing your CV, which they will review later in the recruitment process.

Other roles you may have experience of could include Reporting and Insights Analyst, Reporting Analyst, Insights Analyst, Analyst, Analyst, Quantitative, Qualitative, Research.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.