Resource Planner

Dursley, Gloucestershire
Teqniq Ltd

Full-time (37 hours per week) Resource Planner contract to start ASAP.

Monday to Friday

08:45-17:00

What is the Job?

Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders Ensure effective planning of trade operatives when allocating jobs using an electronic scheduling system Co-ordinate and manage changes to operative’s diaries including annual leave and sickness To administer and schedule servicing regimes for SDC owned and managed properties, for example Gas Safety Inspections and Electrical Periodic Tests To be responsible for providing an administration service for the effective organisation of the Council’s in house service provider, and support contractors To have an understanding of the Council Financial Regulations, Contract Standing Orders and Divisional Procedures and ensure that these are fully complied with at all times Resolve queries and complaints where possible including advising customers of the corporate complaints procedure Contribute effectively to the performance of the team, actively promoting customer participation, proactively gaining customer satisfaction information and ensuring value for money is achieved in all aspects of the Service Contribute as required to the provision of repair information to maintain and update the Council’s stock condition database

What are the requirements?

Good written and verbal communications skills Experience of working with the public IT literate Have a general understanding of Natural Gas and Renewable Technology Ability to diagnose faults over the phone using diagnostic software Ability to manage own time and workload Proficient at taking repairs requests, raising inspections/works orders using the integrated computer system, categorising repairs requests according to urgency and customers needs ensuring compliance with best practice Ability to undertake work concerning more involved tasks confined to one function or area of activity, which requires a good standard of practical knowledge and skills in that area of activity.

TEQ-826

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