Sales and Engagement Coach

Derby, Derbyshire
Construction Skills People
The Sales and Engagement Coach is responsible for the building and maintaining effective referral partner relationships, lead generation and supporting a diverse group of adult learners through the screening and application process. The post holder will report to the Head of Sales and working closely with the Sales and Engagement Coordinator to support the smooth functioning of learner recruitment, selection, and enrolment. The role is based across both office and academy spaces and involves 1-1 work with learners within the training academies or remotely to support both academy and Pop-up provision: carrying out assessments, coordinating appointments, enrolments and maintaining regular learner contact. You will play a significant part in maximising the learner numbers on each of our scheduled programmes by providing strong, efficient information, advice and guidance and support whilst ensuring our company value of Right Learner, Right Programme, Right time is met. Skills People Group are a national provider of National Vocational Qualifications (NVQs), Pre-Employment Training Programmes and Compliance Training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK s largest private training providers due to the growth of our sector and funding secured. We are currently recruiting for a highly organised, qualified Sales & Engagement Coach to join our existing team. The successful candidate will undertake the following main Duties and Responsibilities: Be responsible for generating target learner leads Liaise with Sales & Engagement Coordinator to identify key target areas Be responsible for screening and engaging target learner volumes Develop and maintain effective working relationships with a range of internal and external stakeholders, including referral partners Engaging with referral partners, funding partners and stakeholders and using own initiatives to secure learner referrals for the Academies Central contact point for on-boarding of learners for adult learning and pre-employment programmes Take calls from potential learners and provide robust information on our programmes Providing robust and timely pre programme information, advice and guidance including managing learners expectations of the course Responding to learners either accepting, rejecting, or deferring their applications; signposting where relevant Co-ordination and completion of the initial screening and learner application process; including interviews to determine course suitability Lead on on-boarding communications with learners enrolled onto our programmes Provide continuous support throughout the learner journey Produce statistics and reports to the Sales and Engagement Coordinator on progress of learners against target Ensure that the CRM System is updated, maintained, and managed appropriately with learners Attend Jobcentre Plus offices on a regular basis to conduct 1-2-1 and group information or enrolment sessions Provide weekly feedback to Sales and Engagement Coordinator, or referral partners, on learner engagement and retention. Act as designated safeguarding officer in the absence of the Operational Manager Cary out safeguarding risk assessments and reporting to DSO Assist with the organisation and running of events within the academy and attend events such as jobs fairs and recruitment to generate leads where possible. The ideal candidate must possess the following Skills, Experience and Qualities: Experience in a fast-paced office environment High level of IT skills, including all Microsoft products and CRM systems Workbooks Knowledge of pre-employment training programmes Excellent communication skills; both written and verbal A self-starter with strong attention to detail To have a calm manner and be able to work well under pressure Experience of providing Information Advice & Guidance (IAG) in enrolments Ability to follow processes Enthusiasm in the workplace The ideal candidate may possess the following Skills, Experience and Qualities: Previous experience / knowledge of funding streams highly desirable The ideal candidate must possess the following qualifications: Educated to a minimum of GCSE grade C in English and Maths or equivalent. IAG to a Level 2; or willingness to work towards In return, Skills People Group will give you: A competitive salary 25 days holiday + Bank Holidays along with 2 extra days annual leave after 2 years service Employer contributory pension scheme A challenging and rewarding role in a successful and growing business The opportunity to grow with a business Other details: You will report to the Head of Sales, although day to day activity will be reported to the Sales and Engagement Coordinator Equality and Diversity It is the responsibility of the post holder to promote equality and diversity throughout the Group. The post holder will undertake their duties in full accordance with the Group s policies and procedures relating to equal opportunity and diversity. Health and Safety To promote health, safety, and welfare throughout the Group. To undertake their duties and responsibilities in full accordance with the Group s Health and Safety Policy and Procedures. Safeguarding Children and Vulnerable Adults It is the responsibility of the post holder to commit to safeguarding and promoting the welfare of children and vulnerable adults within the organisation. The post holder will undertake their duties in full accordance with the Group s policies and procedures relating to safeguarding and promoting the welfare of children and vulnerable adults, e.g., dealing with learner issues i.e., safeguarding and referring on to specialist staff. This position is subject to an enhanced criminal records check from the Disclosure & Barring Service (DBS) and will be subject to satisfactory clearance of this check. If this position is classed as Regulated Activity, it is subject to an Adult & Child barring check. Review The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that over time, the nature of individual jobs will inevitably change; existing duties may be lost, and other duties may be gained without changing the general character of the duties of the level of responsibility entailed. Consequently, the Group will expect to revise this job description from time to time and will consult with the post holder at the appropriate time