Lowri Beck Services
Lowri Beck, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business. An opportunity has become available for a Scheduling Assistant to join our scheduling team. Using our internal systems, the successful applicant will provide field engineers with a cost-effective drivable route, as well as providing any additional support to the engineers. Also, and as all work is appointment driven, and to ensure maximum profit and utilisation, you will analyse the work you have given to the field, looking into missed appointments, performance reports and rescheduling work (potentially at short notice) to other engineers to prevent any appointments from failing. This is a permanent full-time role, working 37.5 hours per week Monday Friday between the hours 07 00 + occasional Saturdays on a hybrid basis working from home, with travel to our Wigan office at least 2 days per week, with a salary of £21,450.00 per annum. Why work for Lowri Beck? Annual Salary review 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays) Company sick pay Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more 24/7 EAP Helpline Free on-site car parking, including free use of electric vehicle charging points Ideally located close to the Town Centre for public transport links Hybrid working Development opportunities Join a striving team with a real family feel Key Responsibilities Using various in-house systems to schedule work in a cost effective and manageable way, utilising different skilled engineers where required, ensuring that all engineers have full day s work and making necessary arrangements so that they are as utilised as possible. Allocate emergencies within the day and work to ensure all priority jobs go ahead. Keeping the appointment booking system (ABS) accurate and updated Using our in-house jeopardy management system (JMS) to reduce the number of failed appointments on the day, reallocating jobs from one engineer to another when necessary. Monitor outstanding jeopardy management system tiles to ensure that checks are done at various points throughout the day, checking engineers are running on time for all appointments. Attend daily jeopardy calls with both field managers and other team members to keep communication open regarding any on the day issues that may arise as well as updates. Monitor future appointments to reduce failures. Liaising with and dealing with queries from meter engineers, managers, other departments, and suppliers. Speak to customers to inform them of time of arrivals for engineers on the day and speak to customers with future appointments to amend timeslots when necessary. Ensure engineers work is managed from an on the day jeopardy point of view (sickness, training, meetings, annual leave etc ). Stick to strict time sensitive deadlines. Liaise with new connection site managers to ensure they run smoothly and are covered without drop out. Monitor rotas to look for future holidays and sickness. Keeping your area scheduled as far in advance as possible. Provide cover to other areas where necessary within the team.What we are looking for A good standard of general education (minimum GCSE level or equivalent). Computer literate with ability to operate Microsoft Office. Excellent communication, interpersonal skills, organisation, and administration skills, with the ability to work as part of a team and on own initiative, and work towards strict deadlines. Any previous experience of scheduling field engineers with work within the utility metering industry or similar would be highly desirable.Lowri Beck is an integral Calisen Group Company. Calisen is a leading owner and manager of essential energy infrastructure assets, with its purpose being to accelerate the use of smarter energy for all. Calisen’s operations consist of three business units, Calvin Capital, Lowri Beck, and Plug Me In. We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a right to work check, background checks including global sanctions, politically exposed persons, adverse media, and basic DBS check. We also have a zero-tolerance approach to the use of alcohol and illegal drugs in the workplace therefore you may also be subject to testing. If there are additional options you d like to request, please inform our Recruitment Team, we also offer reasonable adjustments. Please note this role is being handled by our internal recruitment team and no agency support is required at this time