Senior Analyst – Customer Interactions (12 month Fixed Term contract)

Halifax, Yorkshire
LLoyds Banking Group

End Date

Tuesday 20 June 2023

Salary Range

£61,911 – £68,790

We support agile working – click here for more information on agile working options.

Agile Working Options

Hybrid Working

Job Description Summary

12 Month Fixed-Term contract

Job Description

Location: Bristol and Halifax

Salary: £66,861-£74,290 per annum

Contract: 12 Month Fixed-Term Contract

Benefits also include:

• Discretionary annual group performance share bonus

• Access to our Flexible Benefits scheme, with the option to select from a range of products and benefits, linked to Lifestyle, Health & Wellbeing, and Financial Protection

• Generous employer pension contribution up to 15%

• Private medical health cover

• Access to share schemes and staff discounts

• 30 days holiday entitlement plus bank holidays

About the team

Operating within the Chief Customer Office (CCO), our Value Analytics & Modelling team use group customer level data to transform the experiences of our customers. At the heart of our strategy is Customer Relationship Growth which seeks to truly transform our interactions eco system into a world class capability, and connect personalised decision making across the group including pricing, customer services, credit risk, fraud, etc.

Analyst roles exist in our Product & Channels team, our Customer team, and our

Personalisation team, and your application will be considered across all similar roles. The roles sit within a community of insight, analytical and data engineers, who work to help Lloyds Banking Group consistently deliver its commercial and customer driven outcomes. You’ll get opportunities to deliver genuine value and directly support our customers.

About the role:

In this role you will:

• Be responsible for leading on the delivery of impactful, commercially focused insight and working closely and engaging with a range of partners.

• Perform accurate data mining and extraction from relevant structured and unstructured sources to support the development of new insight solutions

• Manipulate, interpret and challenge data using a variety of data modelling tools and apply statistical techniques to understand key drivers, risks and opportunities

• Translate analysis into insight to convey the story in a manner collaborators understand and can use

• Ensure the timely delivery of insight solutions and be responsible for the resolution of design issues and risk

• Suggest the continuous development and shaping of data layers to meet evolving business requirements, supporting the delivery where appropriate

About you:

You ll have strong analytical curiosity and storytelling capabilities, with the ability to turn sophisticated requests into insight, and translate that insight into commercial and actionable recommendations. We welcome a variety of analytical backgrounds which will complement the capability we already have within the team.

Specifically, you’ll need to have:

• A strong grounding in the principles of advanced analytics and their application to real-world business problems.

• Advanced SQL skills (ideally Teradata) and experience of working with large datasets in a similar analytical or data modelling role.

• A commercial and strategic approach with ability to provide analytical solutions to business objectives and problems.

• The communication and relationship skills to work effectively with a variety of technical and non-technical partners.

Ideally, it would also be advantageous if you have:

• Technical experience using data science tools such as Python.

• Experience of working with others (both analytical and business) to deliver a common goal.

• Knowledge of customer interactions and/or experience working with retail banking data.

We’re a function passionate about encouraging an environment of professional development and will give you opportunities to stretch. We also recognise colleagues for their contribution and performance as part of our colleague charter.

About Lloyds Banking Group

At Lloyds Banking Group, we’re motivated by a clear purpose – to Help Britain both recover and prosper. And as the UK s largest digital, retail and commercial bank our colleagues are passionate about making a difference to customers and communities.

As a Group we celebrate the diversity of our people – we’re building a truly inclusive work environment where all of our colleagues have the chance to create a real difference.

And if you need any reasonable adjustment to participate in the application or interview process just let us know.

So if you have the skills and background we d love you to come and work with us to transform the group’s next chapter into reality. What are you waiting for?

At Lloyds Banking Group, we re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.