Job order – J -Permanent Full Time Title Senior App SupportAnalyst Category SoftwareDevelopment/ Engineering City Reading, England -Various, United Kingdom JobDescription Senior AppSupport Analyst
If your skills are backed up with a talent for solving problems,well help you to make your best, better. At CGI our Senior AppSupport Analysts are trusted to work closely with a wide range ofclients on exciting projects with real-world purpose andimpact.
CGI was voted a Best Workplace by Great Place ToWork in 2022 and also won Best Tech Employer at the 2022 Women inTech Employer Awards. We offer a competitive salary, excellentpension, private healthcare, plus a share scheme (3.5% + 3.5%matching) which makes you a member not just anemployee.
This role is based on-site, 5 days perweek, in either our Bridgend or Reading offices. Occasional eveningand weekend work for support activities will berequired.
All applicants must hold or beprepared to undergo National Security Vetting (NSV) to SecurityCheck (SC) and NPPV3 level.
Yourfuture duties andresponsibilities
This is an exciting opportunity for a Senior App Support Analyst tojoin a close knit dynamic team to provide third-line applicationsupport on a high-profile service, with an opportunity to work onupcoming development changes.
The Senior AppSupport Analyst is responsible for the following:
-Maintenance, configuration, and support of distinct, bespokeapplications
– Support of Incidents, Problems &Service Requests assigned to the Application Team
– Clientand user communication on a day-to-day basis
– Workingwithin Service Level Agreement parameters
– ImpactAssessment in response to requests for enhancement /change
– Providing assistance and leadership to juniorteam members
– Responding to and acting on customer issues/ requests and recognition of client priorities
-Attendance of client meetings as necessary
– Flexibilitybetween tasks
Requiredqualifications to be successful in thisrole
– Ability to work independently withminimal supervision
– Enthusiastic individual willing tolearn about all aspect of IT
– Analytical approach withgood fault-finding skill
– Experience of working in acustomer focused support environment
– Familiarity withbasic Unix commands
– Knowledge of service managementmethodologies (ITIL)
– Understanding of support processesand experience of their implementation and usage in an applicationsupport scenario (preferably underpinned by ITILexperience)
– Effective customer relationship, confidentclient facing and interpersonal skills
– Willingness tojoin an on call rota after sufficienttraining
-Ability to quickly diagnose complex issues and resolve these withminimal support
– Ability to proactively identify risks& issues, and develop appropriate mitigation plans
-Knowledge of Shell scripting
– Experience of working in anapplication support role
– Certification of ITILFoundation
– Experience in using Remedy or similar calllogging systems
– Any knowledge of the followingtechnologies would be beneficial though not essential
-Java/J2EE modules (including Spring framework)
– Oracle stored procedures
– Open SSObased Authentication
-Enterprise Search solutions e.g. FAST or Elastic Search
Insights you can acton
While technology is at theheart of our clients digital transformation, we understand thatpeople are at the heart of businesssuccess.
When you join CGI, you become a trustedadvisor, collaborating with colleagues and clients to bring forwardactionable insights that deliver meaningful and sustainableoutcomes. We call our employees members because they are CGIshareholders and owners, and, as owners, we enjoy working andgrowing together to build a company we are proud of. This has beenour Dream since 1976, and it has brought us to where we aretodayone of the worlds largest independent providers of IT andbusiness consulting services.
At CGI, werecognize the richness that diversity brings. We strive to create awork culture where everyone belongs, and we collaborate withclients in building more inclusive communities. As an equalopportunity employer, we empower all our members to succeed andgrow. If you require an accommodation at any point during therecruitment process, please let us know. We will be happy toassist.
Ready to become part of our successstory? Join CGIwhere your ideas and actions make a difference.
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