Service Assistant x 3

Reading, Berkshire
National Trust
Summary

Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

These are seasonal roles for the busy summer holiday period, so are perfect for those looking for short term summer work. Anticipated start date will be during the week commencing 17th July

The Hours: Two roles will be three days a week (anticipated to be Monday, Tuesday and Wednesday) and one role will be two days a week (anticipated to be Wednesday and Thursday) though there may be some flexibility, to be discussed at interview (No Evenings & No Split Shifts)

The Salary: £10.50 per hour.

Duration: Fixed Term Contract until 3rd September 2023

What it’s like to work here

The Thames Valley is a major tourist destination, with historic houses, parks and gardens, cycling, walking and boating on the river. It’s a beautiful area in which to live and work, with numerous small villages and towns in the countryside, yet good transport links to London by train and close to the east-west M4 motorway.

The nearby thriving town of Reading with its range of housing types and prices, university and sporting facilities is the most important source for local visitors coming to the National Trust properties in this area. Basildon Park is just 12 miles from Greys Court, with nearby Nuffield Place – the third in the group, forming a close triangle of properties spilling out north across the valley.

What you’ll be doing

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside a big staff team and volunteers in delivering outstanding customer service across the property

• Working across our welcoming and admitting visitors to the property, providing information and orientation

• Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)

• Promote events, offers, products and benefits of actively supporting the National Trust

• Support in the delivery of events at times throughout the year

• Support across the property/portfolio when required

Who we’re looking for We’d love to hear from you if this sounds like you;

• Ability to work as part of a team, but also can work on your own initiative
• Well organised and adaptable
• Customer focused with an understanding of the importance of great service
• Well organised and able to organise own time effectively

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.