Service Delivery Manager

Stockport, Cheshire
INFUSED SOLUTIONS LIMITED

Service Delivery Manager:

As a Service Delivery Manager, you will be responsible for overseeing the successful delivery of IT services within our organization. You will manage a team of IT professionals, ensuring that service levels are met or exceeded, and that incidents and problems are resolved in a timely manner. Additionally, you will be responsible for IT service continuity management, including disaster recovery planning and execution.

Key Responsibilities:

Team Management:

• Lead a team of IT professionals, providing guidance, support, and fostering a collaborative and high-performance work environment.
• Allocate resources effectively, ensuring the team is appropriately staffed to meet service level agreements (SLAs) and project requirements.
• Conduct regular performance evaluations, provide feedback, and identify training needs to enhance team members’ skills.

Incident and Problem Management:

• Provide timely incident management services, coordinating with relevant stakeholders to ensure swift resolution of IT-related incidents.
• Implement effective problem management processes to identify root causes and prevent recurring incidents.
• Work closely with technical teams to prioritize and resolve incidents and problems, minimizing impact on business operations.

IT Service Continuity Management (Disaster Recovery Planning):

• Develop and maintain an IT service continuity plan, ensuring the organization is prepared to respond effectively to any disasters or disruptions.
• Conduct regular risk assessments and business impact analyses to identify critical systems and define recovery objectives.
• Collaborate with cross-functional teams to design and implement disaster recovery strategies, including backup and restoration processes.

Service Level Management:

• Establish and manage service level agreements (SLAs) with internal and external stakeholders, ensuring service expectations are clearly defined and met.
• Monitor service performance metrics and implement continuous improvement initiatives to enhance service quality and customer satisfaction.
• Conduct regular service reviews with stakeholders to address concerns, identify areas for improvement, and drive service excellence.

Job Type: Permanent

Location: Stockport (Hybrid working)

Salary: £45,000 – £55,000 + Benefits Package

Please get in touch for immediate consideration and immediate interview slots with Harvey Moran.