Triumph Consultants Ltd
As a Service Desk Analyst you will provide 1st line support. You will deal with customers via email, phone and video conferencing. The issue will be logged and then tracked through to resolution according to ITIL best practice.
Key duties:
A career in Counter Terrorism Policing (CT Policing) is like no other. Every day offers a variety of exciting challenges and exceptional opportunities played out on a regional, national and international stage. Your skills could help protect the UK. With the ongoing terrorist threat, there has never been a more important time to be working alongside some of the best and brightest to help keep people safe. Counter Terrorism Policing is a collaboration of UK police forces working with the UK intelligence community to help protect the public and our national security by preventing, deterring and investigating terrorist activity. We do this by working in local to global partnerships, from policing teams on the beat and on the streets; supported by a national network of specialist officers and staff across the UK, to our investigators and expert advisors in every corner of the world.
Uniquely the police service, and specifically the Counter Terrorism network contributes to all four Pillars of the governments National Counter Terrorism (CONTEST) strategy. The Counter Terrorism Policing headquarters, on behalf of government and the National Police Chiefs’ Council (NPCC), ensures that the CT network has the funding, capabilities and resources it needs to deliver CONTEST effectively and to keep people safe from terrorism. It does this through the provision of corporate services, as well as national operational tasking and coordination. It houses a number of unique national CT capabilities that support the entire network, as well as overseeing delivery of CT policing across the regions to ensure that it operates in a way that is both effective and efficient. Crucially CTPHQ represents CT policing’s interest within government and with wider stakeholders, ensuring that the policing contribution to CONTEST is both understood and appreciated. Hosted by the Metropolitan Police, Counter Terrorism Policing oversees the UK’s National Counter Terrorism Policing Network.
Experience & Skills:
Desirable:
Office-based role: Candidates must be able to work 24/7 and 12 hour shifts. The shift pattern is roughly 3 on 3 or off 4 on 4 off
SC or DV Clearance (Applicants must also be willing to undergo NPPV3 vetting)