Skilled Plumber

Redhill, Surrey
Raven Housing Trust

£24,500 pa

Fixed term contract until March 2024

Redhill, Surrey

Raven is here to make a difference, working as a team to build homes and change lives. Were also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? Were currently recruiting for a Junior IT Support Engineer to join our Information Technology team.

What youll achieve in the role:

The overall purpose of this role is to provide a service to all computer users within Raven Housing Trust. Key responsibilities include:

Providing a quality desktop technical support service, including call logging, reactive support calls and planned maintenance, as well as new installations and project work.Ensuring that call detail is accurate and extensive enough to be used effectively by anyone in IT for purposes ranging from support provision through to call review and statistical analysis.Configuring, upgrading, patching and troubleshooting local infrastructure to ensure the stability of the service/software and that possible configuration issues are dealt with.

What youll bring to Raven:

For this role, we are looking for someone with the following:

Experience of providing excellent customer service and preferably technical support for people less familiar with technology.Knowledge of Windows and Android operating systems at an advanced user level, ideally with working knowledge of Microsoft Cloud tools such as Azure, Microsoft 365, Exchange.Excellent communication skills, with the ability to establish rapport with customers, colleagues and partners.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salariesFantastic work/life balance with flexible working and generous leave entitlementStrong focus on learning and development, with opportunities to grow your skills and careerEnhanced maternity, paternity, and adoption payFunded health cash planExtensive wellbeing supportVoucher-based recognition schemeRetail discounts