Software Engineer (Interactive Voice Recognition)

LLoyds Banking Group
End Date
Wednesday 05 July 2023

Salary Range
£66,861 – £100,292

We support agile working – click here for more information on agile working options.

Agile Working Options
Hybrid Working

Job Description Summary
About the Customer Contacts Lab:
The Customer Contacts lab supports the banks telephony channel. Telephony is a critical channel supporting around 110million call per year. At times of need customers pick up the phone and the lab is responsible for ensuring the technology is in place to support them.

Job Description

Software Engineer (Interactive Voice Recognition)

Colleague Channels Platform – Customer Contact Lab

Location: Manchester based, hybrid working with 2 days per week in the office.

Salary & Benefits: £66,861 to £74,290 base salary based on experience and grade, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), private medical insurance, 30 days holiday plus bank holidays.

We offer flexible working hours, to give you a good work life balance, agile working practices and are a very family friendly company.

Lloyds Banking Group:

Lloyds Bank are on a mission to help Britain Prosper, and we need your help in achieving our goals. We are revolutionising our technology, empowering our engineers and rapidly transforming our agile working methods. Come. Join us. Be part of building the Bank of the Future!

LBG Labs:

A Lab is a made of one or many teams who work together on key projects to deliver value at pace by designing services that people find useful, easy and engaging to use. Typically, a Lab has a solid focus on problem solving in an agile environment where engineers are creating innovative products which will transform the way our customers engage with us.

About the role:

As a Senior Interactive Voice Recognition Engineer within the Retail Customer Contacts team, you ll be encouraged to work as part of an agile team to guide and implement technical solutions. It will be your responsibility to help promote sound engineering practices and to work alongside team members to architect, design, and implement those solutions. Our team uses Git to manage most of the source code, and SonarQube to help monitor code quality. Jira and Confluence are used heavily for task management and documentation.

We like people who come from a diverse cultural backgrounds, with different ways of thinking who can challenge our current practices.

About You:

• Ability to showcase excellent interpersonal and communications skills whilst efficiently working across the project lifecycle to ensure software operates as intended.
• Ability to Work in cross-disciplinary feature teams delivering exciting customer driven solutions and high-quality software.
• Work hands-on alongside engineering colleagues to understand and develop their own technical domain knowledge and should be able to take responsibility for their actions.
• Exercise responsibility, autonomy and judgement within broad, but well-defined parameters.
• Work in a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and often non-routine.
• Be a quick learner who can learn and adapt to new technologies being used within Lloyds and the wider industry whilst bringing those around them on the same journey.
• Understand the importance of quality and hence create and implement approaches, guidelines, principles defined by themselves and their Principle Quality Engineering and Chapter Lead peers.
• Be the domain expert of the team who is able to reduce and mitigate risk at every phase of software delivery and also be able to own Chapter as a Chapter Lead blending both deep domain and technical expertise.

What we need from you:

• Expertise developing VXML applications, preferable using the Nuance Development Framework
• Experience working in an IVR software engineering role
• Experience in developing telephony solutions
• Experienced with the full software development lifecycle and relevant frameworks
• A proven track record of the Spring framework, Git workflows, testing (TDD, Mock object), and DevOps toolchains
• Cloud Deployment experience
• Experience of microservice design, container technologies (Kubernetes, Docker, Helm)
• Phenomenal teamwork and communication skills as well as team leader/mentoring experience

What s in it for you?

Join us and be part of an inclusive, values-led culture that celebrates diversity, promotes equal opportunity, and provides opportunities for flexible working in a collaborative environment.

We will provide you with a diverse, energising, and informal environment that takes a strong focus on equal opportunity and supports career progression on all levels. Enhancing your personal and professional development is something that is very important to us, and we will work with you to make a positive difference to the overall teams’ mission. We want you to learn, grow & develop to become the best possible version of yourself.

We’ll ensure that individuals with disabilities are provided suitable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our approach to inclusion and diversity means that we all can make a real difference, Together We Make It Possible!

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.