Specialist Claims Support Advisor

Christchurch, Dorset
Charles Taylor
Salary: £21.5k per year + Benefits
Reference: 667781

Specialist Claims Support Advisor – Speciality Claims

Chichester

£21,500 per annum

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

Salary and Benefits:

£21,500
Incremental holiday plan starting at 20 days a year, plus 8 public holidays
Sponsorship for apprenticeships and professional qualifications
Contributory pension scheme
Free Health Cash Plan worth £1700 per annum
Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for four languages)
Generous high-street rewards scheme for family and friends
Free travel insurance (subject to qualifying criteria)
Discounts on home and motor insurance
Free on-site parking

JOIN OUR TEAM OF SPECIALISTS

Are you looking for a new role where you can really make a difference to customers?
Do you have natural empathy?
Do you pride yourself on delivering first class customer service?

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk and claims management services. We support over 5 million customers every year and 170,000 travel claims. We are expanding our Customer Service team and we are now looking for number of Customer Service Advisors who have natural empathy and a flair for making a difference to our travel customers.

We are currently recruiting in our Speciality Claims team. As a Customer Support Advisor, you will be responsible for accurately recording claims in line with policy terms and conditions and providing support to the claims handlers to ensure that claims are paid quickly, without unnecessary delay.

To do this, you’ll be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided, and we offer fantastic opportunities for education sponsorship and career progression.

Duties and responsibilities of the Specialist Claims Support Advisor:

Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
Resolving disputes with customers, referring to your colleagues for advice if needed
Accurately record the information

Experience and knowledge of the Specialist Claims Support Advisor:

Confident speaking to people on the phone
Highly organised under pressure with good attention to detail
Ability to multi-task – switching between telephone calls and customer email
Confident verbal and written communication skills
Customer service experience – helpful but not essential

Charles Taylor provides a 2-week paid training programme, and you will always have support from other team members and managers.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor.