Store Manager Designate

Bournemouth, Dorset
Poundland
About the opportunity

Grab your basket; there’s a lot more in store for you!

We are recruiting for a Store Manager Designate who can deliver against KPIs in a challenging retail environment. For the first 8 – 12 weeks, you will be required to support several stores within the area, and then you will be placed into a base store. You will then lead the store team in delivering excellent store standards and provide amazing service to our customers every day.

You will always be ready to adapt to change, learn new things and motivate your team to mobilise the retail plan. You will be the face of the store and your local community, and despite the many tasks you are responsible for every day, provide an amazing customer experience.

This role comes with the ability to study Retail Manager Level 4 qualification through an apprenticeship, (in England, Wales and Northern Ireland).

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What you’ll be doing as a Store Manager Designate

• Travel between stores to provide additional support and cover
• Live and breathe our Customer High Five initiative
• Coaching and guiding our store colleagues to ensure excellent customer service is provided in every interaction with our customers with a friendly attitude that is welcoming and helpful
• Demonstrate commitment to the company values by putting our customers first through driving consistent service standards and compliance at all times through our colleagues
• Develop local customer knowledge and local competitor awareness
• Ensure business and area objectives are communicated to our colleagues, fully understanding their contribution to the overall area and regional targets
• Develop a store people plan in conjunction with your Area Manager, including succession plans, development plans and recruitment plans
• Deliver consistently high operational standards as measured by the Operational Capability Assessment (OCA) and where areas of opportunity are identified via the OCA, ensuring quick, effective action is taken to rectify issues
• Regularly review sales performance and ensure commercial decisions are made to drive sales and activities to improve this continually
• Understanding the KPIs on your store bonus scheme to deliver the expected targets
• Creating a safe place for our colleagues and customers through proactive management and compliance with all health & safety and legal requirements

What you’ll need as a Store Manager Designate

• Driving licence and access to a vehicle or have good public transport links
• Success in leading and managing operational teams
• Experience in delivering sales and inventory targets within a dynamic retail environment
• A proven track record of driving sales and compliance in retail stores
• Experience in leading teams through significant changes and new ways of working
• Strong commercial awareness
• Excellent communication and interpersonal skills with customers and colleagues
• A team player who is self-motivated and resilient and deals with challenges with a positive and proactive outlook
• To be computer literate with experience working with Excel.

What we offer

• This role comes with the ability to study Retail Manager Level 4 qualification through an apprenticeship, (in England, Wales and Northern Ireland)
• Competitive salary
• Potential to earn a bonus
• A twelve-week induction programme
• Apprenticeships and Career Development
• Discount Card – 10% discount on most purchases in-store, including PEP&CO
• Family-friendly benefits
• Loyal Service Awards
• My Staff Shop – exclusive discount portal
• Life Assurance cover
• Health & Wellbeing – employee assistance programme to support you
• Pension scheme
• Holiday Allowance – increasing by one day per year (up to 33 days)
• Birthdays are important, so each year, you can take the day off as an extra day’s holiday

About us

From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We’re on an exciting journey, and you can be a part of it.

We’re part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you’ll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you’re part of our family, we’ll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.