Student Administrator

LD Training Services Limited
Job Purpose and Scope: To assist Student Engagement Officer and Registrar in pre and post admission student IAG To populate and maintain accurate student records and fill in any gaps To support students with applications To deliver administrative support with efficiency Ensure availability of accurate student records Supervise housekeeping of the premises To maintain attendance records and co-ordinate with students regarding absences Provide and obtain information Key Responsibilities First point of contact for enquiries from all mediums (such as: phone, online & walk-ins) record all enquiries. Answer incoming landline and office mobile calls, check texts and WhatsApp messages and responding / forwarding accordingly. Provide relevant customer service as the face of the organisation. Communicate with students to request/receive information where relevant and log information. Ensure support in the implementation of the University s Access and Participation plan. Supporting students throughout the learning journey. Populate and maintain hard copies and electronic version of student records. Fill in any gaps if any records are missing. Update CRM system Support students in the use of university admission systems. Ensuring that student records are readily available as and when needed. Ensure student attendance is regularly and accurately recorded. Give campus tours to students if required. Address student requests such as letter request Guide students on making applications (Partner Universities or Student Finance) Book appointment with students as required. Collect student documents and file as appropriate Highest Qualification : GCSE Professional Experience: Ideally, previous experience of working in an education sector and/or training provider into Student support department. Annual Salary & Benefits : LD Training offers competitive remuneration packages dependent upon qualifications and experience and a flexible working pattern. Job Type: Full-time Benefits: Company pension Schedule: 8 hour shift Ability to commute/relocate: Stanmore, HA7 1FW: reliably commute or plan to relocate before starting work (required) Work Location: In person