Technical Sales and Business Support

Wolston, Warwickshire
The Ground Screw Centre

Technical Sales and Business Support role, for a construction-based supplier of foundation product with wide accessory range based in Ryton-on-Dunsmore, Warwickshire, salary £24,000 to £28,000 dependent on experience.

The Company:

The Company has been at the forefront of ground screw technology and development for more than 15 years primarily in the commercial and construction sector and our unrivalled experience and technical knowhow, has propelled us to a market leader in this field.

Over the last 5 years the Company have expanded into the domestic market alongside the growth in using ground screws as an alternative structural foundation to concrete. Our growth stems from our outstanding level of customer service for which we are renown and our innovative approach. Using our unique self-install tools which were designed in-house, the Company now operates throughout the UK with Garden Room/Shed/Office manufacturers, Premium Decking suppliers, Professional Landscapers and Sports Facility suppliers.

We operate a significant number of our transactions through an e-commerce web site and supporting software. Alongside our Nationwide Installation Service, we have ambitious plan for growth and expansion into other sectors creating the requirement to add a Technical Sales and Business Support role. This will enable us to maintain our growth and high standard of customer service.

You will be part of a small team, in a very busy environment, reporting to the Operations Manager, working across a range of key areas throughout the business, embracing new skills and knowledge that we trust the successful candidate will find enjoyable and an interesting challenge to progress in their career.

This is a full-time, office based, permanent role working 35 hours per week, 8.30am until 4.30pm, Monday to Friday.

Main Duties: (Training will be provided wherever required)

• Handling Consumer and Business customer enquiries via phone and emails promptly, efficiently and prioritising when essential.
• Maintaining all associated records including CRM and other key operating systems.
• Assisting with marketing activities to include on-line campaigns and monitoring social media.
• Managing the movement of products/equipment/materials in and out of the Business Unit in accordance with our internal policies and procedures and ensuring compliance with the business supply chain/procurement requirements.
• Organise and coordinate reports for monthly Sales and Operations meetings with the company directors or as and when directed.
• Preparing quotations and technical propositions using company processes and which usually come from the enquiries and transactions not passing through the e-commerce portal.
• Providing technical advice and guidance to customers on our products and services, seeking help from the team when needed.
• Feeding back on any issues, potential new customers, and sales opportunities.

Technical Sales Support necessary skills, qualifications, and experience:

• Experience within a technical and/or sales support role would be advantageous but not essential.
• Knowledge of or understanding technical drawings is preferable but not essential.
• Knowledge of construction methods and practical application is desirable but not essential.
• Experience of using marketing tools including social media is desirable but not essential.
• Good knowledge of Microsoft Office Suite, using digital and other software tools to produce data driven reports on business related issues e.g., customer activity and market trends.
• Comfortable taking on responsibility, problem solving with excellent communication skills, both oral and written to ensure the smooth end to end support for customers, trade partners and other external organisations.
• Excellent organisation, time management and ability to prioritise jobs.
• Full, valid UK/EU driving licence and access to own vehicle due to the rural location.

Key attributes required for you to fulfil this role:

• Have excellent communication and interpersonal skills.
• Comfortable working on their own initiative but is a team player.
• Dependable with a strong work ethic/can do attitude.
• Both positive and creative in your approach to accomplish tasks effectively.
• Willingness to learn and help to develop the role.

Once you have submitted your CV, please complete the comments box and tell us why you think you are the perfect candidate for this position.

While we would like to contact all our candidates, unfortunately, this is not possible so if you haven t heard from us a week after the closing date, your application has not been successful.

We do not accept applications from recruitment agencies.