Telesales Assistant Manager

Farnham, Surrey
IN-SYNC

Are you working in sales and looking for something new and exciting? Are you an experienced team leader or supervisor looking for the next step in your career? Do you thrive working in high-volume / fast-paced environments and fancy working with a unique proposition?

If this sounds like you, read on to find out how to join us as a Telesales Assistant Manager based in Farnham.

At IN-SYNC, we’re passionate about helping self-employed people with their finances; our group of companies provide a range of financial services and support to our self-employed customers.

Our Telesales team are responsible for making contact with self-employed individuals (many of whom have been referred to us from the company contracting them for work) to discuss the services we offer.

As a Telesales Assistant Manager, you’ll be fully trained, not only in selling techniques but also in the details of self-assessment tax, VAT, and self-employment in general. With these new skills and knowledge, you’ll be able to best advise customers on the products or packages we can offer to suit their needs and support them with their finances and accounting.

We offer several products and services across the Group, so understanding the customers’ circumstances and needs will help you to identify other services we can provide.

As the Telesales Assistant Manager, you’ll also be tasked with supporting the Internal Sales Director with successfully delivering departmental KPI’s, whilst acting as a mentor and motivator for the other members of the telesales department.

In this Telesales Assistant Manager role, your duties would include:

• monitoring, collating, and reporting on daily, weekly, and monthly sales records for individuals, teams, and the department as a whole.
• conducting morning sales meetings.
• training new starters on all products.
• ensuring all new starters are welcomed and inducted into each of the teams.
• ensuring the departmental KPIs are met successfully.
• being part of products and development in new products / systems.
• conducting 1-2-1’s on a monthly basis.
• supporting the Internal Sales Director in developing the sales department, providing feedback for improvements wherever necessary.
• identifying and pursuing opportunities for cross-selling Group products and services to generate business and increase profitability.
• making follow-up phone calls to prospective clients to confirm receipt of information, overcome potential objections, and possibly re-sell the proposition.
• providing feedback to management of potential improvements to existing procedures and scripting.
• supporting colleagues and team members with professional problems, working to help them to resolve any issues.

This Telesales Assistant Manager role would suit candidates with experience in people management, telesales, sales, new business, telephony, IT, customer support, upselling, cross-selling, and as a Team Leader or Sales Executive. Apply today, and we’ll be touch with the next steps.

Benefits

• 22 days holiday (rising by 1 day per year to a maximum of 25 days)
• Pension plan
• Professional study support
• Healthcare cash plan or Perkbox
• Cycle to Work Scheme

Additional Information

OTE up to £38,000. Our working hours are Monday to Thursday 8.30am-5.30pm, and Friday 8.30am – 5.00pm. All applications require the right to work in the UK; we don’t currently hold a licence to provide work sponsorship.

Essential Skills

• Previous experience in a supervisory/people management capacity.
• Proven track record in a fast-paced sales environment (minimum 2 years).
• Strong organisation skills.
• The personality and drive to inspire and motivate a team.
• Focus on targets and delivery of objectives.
• Strong communication skills.

Desirable Skills

• Previous experience working within financial services.
• Knowledge or previous experience working within self-employment.
• An understanding of the construction or logistics industries.

About Company

Are you IN-SYNC?

We’re leading the way in self-employed financial services. Want to be part of it?

We’re a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment. At IN-SYNC, you’ll be challenged and trusted to use your expertise and initiative to grow.

We put people first, whether it’s our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.

If you’re looking for a career and not just a job, you’re in the right place. We like people with the courage to challenge, the hunger to succeed, and the motivation to just get things done.