Training Administrator (Remote)

Stevenage, Hertfordshire
M Group Services
We are looking to offer a Training Administrator the opportunity to join our expanding TrainWithUs Team on a fully remote basis. As a Training Administrator you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland. Does this sound like a role for you? Read more About M Group Services and your team M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors. We work in a fast-paced environment and our business is constantly growing and evolving. Our central support team, based at Head Office, has grown rapidly and provides support across our Group and divisions to deliver to our people, our clients and their customers. As a Group we recognise that engaging and empowering our people to deliver and grow is pivotal to driving our business and achieving continued success. We are committed to creating an environment in which our people feel valued, supported and fulfilled. TrainWithUs is a remote shared service team for compliance training that operates across all divisions within M Group Services. We specialise in maintaining key learning management systems for the Group and arranging any training and development needs required for our contracts. We are a growing team that is committed to developing and furthering our employees in their careers. Who you are? As a Training Administrator within the TrainWithUs team, you will provide administrative support to the Training Coordinators and work within a customer-focused environment, effectively responding to queries and administrative demands. Do you like a challenge, are keen to develop your skills and enjoy finding solutions? If you want to make a difference working within a supportive team environment, we would be pleased to hear from you. As the Training Administrator, you ll get the opportunity to: Maintaining employee training records and course outcomes within the LMS. Issuing cards and certificates to delegates via email or post. Issuing system logins to end users and aid when required. Maintaining the online training calendar by liaising with external providers to determine course outcomes and approving payments. To act as a first point of call for all queries received via phone call. Processing training applications to awarding bodies in line with their procedures. Any other ad-hoc administrative duties as requiredWhat you ll bring: Be able to work quickly and efficiently, while maintaining a keen eye for detail. Have excellent written and verbal communication skills to provide first class customer service to our customers. Be able to learn and understand new IT systems. Be forward thinking, looking for new and innovative ways to improve our services and processes. Be able to manage their own workload and prioritise tasks to meet SLAs. Have a willingness to ask questions to gain knowledge, improve performance and develop own skillsWhat s in it for you? 25 days’ annual leave plus statutory holidays Discretionary annual bonus Contributory Pension scheme Life Assurance Access to our Employee Assistance Programme Cycle to work scheme Access to a wide range of discounts and special offers through our online rewards platformOur Vision and Values Our vision is to be the leading service provider for essential infrastructure in the UK and Ireland. The core values for our sustainable growth are: People engaging and empowering everyone to deliver and grow. Safety putting health, wellbeing and safety of people first. Delivery helping deliver our clients business needs. Integrity behaving respectfully and in a sustainable manner to our communities and the environment, maintaining accountability and honesty in the way we work. About The Company M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued