Vice President – Product Manager, Voice Surveillance

JPMorgan Chase & Co.

You will join our Global Capture Product team within the Business Collaboration organization. The goal of the team is to deliver an industry leading voice recording service for the business. Focused on ensuring the completeness of record for both the regulatory and business best practice recorded populations. The global feature teams, are based out of New Jersey, Bengaluru, Hyderabad, London, Columbus and Plano, and are agile, and multi-functional who love working collaboratively to delivery excellent outcomes for our customers and stakeholders.

The team is undertaking a large body of work concerned with (i) uplifting the voice recording applications themselves to be on the latest versions available, positioning for private and/or public cloud deployments (ii) development of an industry leading control framework for the management and provision of the recorded user population and the operational integrity of the data generated. We see an exciting opportunity to be part of a team which leverages the latest agile and software development practices for delivery of the future state architecture.

Job responsibilities

• Defines and communicates product vision and strategy in line with the customers’ long-term business goals
• Conducts market research and tracks industry developments with regards to productivity, collaboration, data, AI/ML solutions and understands implications to product vision and strategy
• Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product
• Defines and manages the product’s business metrics, including cost, feature & functionality, risk posture and reliability
• Creates and maintains the product’s definition, product roadmap & customer facing SLOs/SLAs
• Oversees and influences the go-to-market and strategic marketing plans for the product; owns the P&L of the product
• Manages the senior stakeholder community and customer advisory boards.

Required qualifications, capabilities and skills

• Minimum 7 years of experience in technology product management role within enterprise environment.
• Product management experience with an emphasis on delivering voice / voice recording solutions to end users and control functions.
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
• Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
• Previous role prioritizing the product backlog & maintaining a vision for the product
• Knowledge of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning

Preferred qualifications, capabilities and skills

• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
• Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers
• Good interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience writing technical stories in JIRA/confluence using industry standard notations