Voice Engineer Ctalk / Liberty / Five9

Warwick, Warwickshire
Network IT
Job descriptionNetwork IT is currently recruiting for a Voice Support Engineer to work with our client in Warwickshire on a contract basis, that could run until March 2024, with an initial 9 month contract. Fully RemoteThis role has arisen, to provide extra project based support on a migration from legacy contact centre telephony systems onto a cloud based solution.The client is moving from Liberty / CTalk, onto a Five9 solution, which will also integrate with MS Teams. In this role you will be a key player during the project to support with general project based migration activities, technical testing and BAU issues.Role: Voice EngineerDuration: 9 MonthsStatus: Inside IR35Location: RemoteKey Skills Required:

• Background in Voice Engineering, and working with contact centre telephony, migrations / upgrades
• Experience in legacy systems – Liberty / CTalk
• Integration with MS Teams would be a nice to have
• Testing during the migration, and early stage training – new system is Five9
• SBC Config / SIP Trunk / Channel Changes / Porting of DDI’s
• Working knowledge of BAU issues such as supporting PBX / OXE / ADSL
• Able to commute to site for any on-site support needed during the project